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HOW WE CAN ADJUST OURSELVES TO THE PERSONALITY OF THE CLIENT

Our "Customer Care" service includes:

- defining the linguistic objectives of individuals and companies;
- providing a needs analysis at the beginning of the course;
- group training, in regards to group and mini-group courses which are based on the skills assessed at the entrance test;
- planning, complete with the days and times of the courses, as well as any other information that the company requires;
- telephone discussions with the Project Manager for constant feedback on how the course is progressing;
- follow up needs analysis after 10 hours of lessons;
- regular mini-progress tests;
- a progress test taken mid-course;
- final level test;
- customer satisfaction questionnaires (given out mid-course and at the end of the course ) to regularly gauge the satisfaction

  of our clients. The results of which are shared with the sender;
- frequent reports;
- supervision from the Director of Studies;
- providing a Certificate of Attendance and confirmation of the level reached at the end of the course. The certificate includes a

  short report on the course with feedback on the course content, the course teacher's comments and marks and some useful

  advice for future study from the Director of Studies.
 
Language Point will take care of the enrolment for eventual international exams held at established locations.

 
 
 
 
 
 
 
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LANGUAGE POINT  | r.e.a. milano n. 1729387 |  vat no. 04032050967

MILANO § Piazza Aspromonte n. 35 - 20131 Milan - Italy │T +39 02 29521559 │M +39 3465028947 │ F +39 02 87387922 │ info@languagepoint.eu │skype: language.point  │ ROZZANO - Viale Liguria (c/o Scuola Media Luini Falcone) §  OPERA - Via Carducci 13 (c/o Istituto Ponti )

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